Privacy policy.

Overview

HelloToday ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, applications, and services.

By using HelloToday, you agree to the collection and use of information in accordance with this policy.

Information we collect

We may collect the following types of personal information:

• Name
• Email address
• Contact details of nominated family members or trusted contacts
• App usage data and check-in activity
• Communication preferences (e.g. email notifications, alerts, updates)
• Technical information such as IP address, device type, and browser (via standard analytics tools)

How we use information

We use personal information to:

• Operate and provide the HelloToday service
• Send check-in notifications, reminders, and alerts
• Communicate important service updates
• Send onboarding, transactional, and service-related emails
• Improve our website, application, and user experience
• Respond to enquiries and support requests

Email communications & mailing lists

By creating an account, joining a waitlist, or providing your email address, you consent to receiving service-related emails from HelloToday. These may include:

• Account and onboarding communications
• Check-in notifications and alerts
• Service updates and operational messages

We may also send optional product updates or announcements. You can opt out of non-essential emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

HelloToday does not send spam or sell email addresses to third parties.

Email service provider (Mailjet)

We use Mailjet as a third-party email service provider to send emails and notifications on our behalf.

Mailjet processes personal data (such as email addresses and message metadata) solely for the purpose of delivering emails and in accordance with their data protection and security obligations.

Mailjet acts as a data processor, while HelloToday remains the data controller of your personal information.

You can view Mailjet's Privacy Policy at: mailjet.com/legal/privacy-policy

Data sharing

We do not sell your personal data.

We may share personal information with trusted third-party service providers only where necessary to operate the service, including:

• Email and messaging providers (e.g. Mailjet)
• Hosting and infrastructure providers
• Analytics and monitoring services

All third-party providers are required to handle data securely and only for the intended purpose.

Data storage & security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

International data transfers

Some third-party service providers (including Mailjet) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your data is protected in accordance with applicable privacy laws.

Access, correction & deletion

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

We will respond to all reasonable requests in accordance with applicable laws.

Cookies & analytics

Our website may use cookies and similar technologies to improve functionality and analyse usage. You can control cookie preferences through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@hellotoday.com.au